Doesn't Recommend

BryanCorydon

Joined 4 years ago

Good food, but very bad service. On Monday July 6, 2009, at approximately 7:05PM I phoned in an order for a 16" peperoni pizza with extra sauce. The Corydon, IN Store was running so called "Neighborhood Appreciation Days" promotion. The information about this promotion was distributed as a half page flier advertising "50% off all menu items".

When I ordered the pizza, I was not told that the flier was consider a coupon by the store and that I needed to bring it. When I arrived at the store to pick up and pay for my pizza, I was asked by the store's general manager for a coupon. I responded there was not a coupon. The manager respond the flier was considered a coupon and that he had to have it. I informed him that I left it at home. He was refusing to honor the promotion with out it. I ask him to look at the flier, it does not say the flier is required or refer to itself as a coupon. The manager left me at the counter and went back to making pizzas. After I stood my ground and after a long time he finally honored the promotion. In my opinion this manager had the worst customer service skills I have ever seen. Among other things he said was "..I don't have time for this! I will give you the pizza..." . "..you should have know better.." (referring to the flier)

Papa John's International Corporate as still not even responded to my multiple complaints. I first contacted them on Tuesday July 6 2009. This was one of worst customer service experiences ever and by far the worst restaurant experience I ever had. No one from corporate has contacted me nor attempted to regain my business. I have purchased over a hundred pizzas from Papa John's since its beginning in 1984. In fact, I have bought pizzas made by John himself in the 80's from the Jeffersonville, IN store. Sadly I feel a need to share this experience with all people I know, recommending they avoid Papa John's (especially this store).

Recommends

Contributor

Joined 10 years ago

The Subway of takeout pizza joints embraces fresh ingredients and store-made crusts.. In Short
These bright white storefronts are accented with green and red details and photos of the chain's boyish founder. The simple menu focuses on standard pies and chicken-centric specialty pizzas--the Hawaiian BBQ, BBQ chicken, and bacon and chicken club--each topped with fresh ingredients like baby portobello mushrooms and roma tomatoes. A selection of sides includes bread sticks, cheese sticks, chicken strips and a handful of dipping sauces.