Dixie Animal Hospital

Doesn't Recommend

Courtney E.

Joined 3 months ago

DO NOT GO TO THIS VET! I never used this vet personally but I re-homed a pet that it's previous owner used this vet. Why? I have no idea because they are the most rude and unprofessional establishment I have worked with in years.

All I wanted was to have my new pet's records faxed to the vet we use in our home state which is not in Kentucky and after not only 2 phone calls from the cat's previous owner, but also 2 phone calls from me, and another 2 from my vet I still do not have my pet's records! When our vet called them the first time they told them that they had absolutely no record of the animal...of the animal that has been going there for over 3 years...okay. When I called, Jenna, said they have the records and that she would fax them to my vet right away...she didn't. When our vet called them again the lady who they think was named Jessica was completely rude and told them they didn't have the records, that they already released the records to the owner, that they were getting no information from them whatsoever about the animal. Which obviously I do not have the records nor does the previous owner or I wouldn't be writing this review right now.

I don't understand what is so hard about faxing a patients records to a new vet when I called them the first time and they reassured me that the new vet could request the records and it would be no problem. All I want is for my new pet to get the proper care it needs at it's new vet and Dixie Animal Hospital is making that impossible.

Recommends

deepchisholm

Joined 2 years ago

Simply the best. Over the course of my life I have been to many different vets from Shively to St. Matthews and none compare to Dixie.

Their prices are mid range but compared to the service you get they are down right cheap. I have never met a staff member nor doctor that I did not like. Other than the care for my animals, the thing I find most endearing about this hospital is the fact that they seem to be a family. It's quite obvious the dr's and staff spend a great deal of time with each other both inside and out of work. This is great to see because many doctors find themselves to be superior to their office staff.

Overall I have never been more pleased with an animal hospital in my life.