Ruth's Chris Steak House

08/18/2008 Posted by kyderby12

I have been dining at Ruth's Chris for years-- and I am really surprised at the previous reviews. First of all, these types of restaurants have standards! For instance, if a party has made reservations, the state of the art system knows exactly what time you arrive, when you have eaten there before, any comments you have made etc... therefore say you did happen to have a bad experience one time- the next time, management would know this and be prepared to call you by name, seat you right away, and maybe even offer you a free app! As far as the 5" steaks comment- you can't seriously be complaining! If you want a 1" steak, go to Ponderosa. The filet, which is what I usually order, tastes like velvet in your mouth! It is USDA prime beef, the best anywhere. In fact, out of all the times that I have eaten at this restaurant, only once was my steak undercooked, I called the GM over, and he took care of it right away. He was congenial, friendly, and super professional. In fact, they always take care of us when we go there. One of the other managers even takes the time to visit our table and suggest a glass or bottle of wine that compliments our meal. They visit the tables constantly- so perhaps if you had a problem, you should have mentioned it, had it taken care of, and left the restaurant happy the way we always do! Don't FLY to a website and say nasty things about a place-- realize that mistakes happen- they happen at your bank, at the post office, even at the grocery store--- but no where in the history of all human frailty, have I seen a mangement team so willing and eager to make your experience a truly memorable one. (P.S. The time it takes to cook a medium steak is around 15 minutes, and any good server knows to have that re-cooked steak at the table immiedately so 45 minutes for anyone's steak to be re-cooked is complete BS, and you can bet the previous reviewers called the restaurant and spat that little lie in order to get something for free!)

Pros: Valet Parking, Friendly staff, wonderful views.

Cons: NONE

08/07/2008 Posted by SciFi123

After reading positive reviews, to say that we were disappointed is an understatement. To start with; Even though I RSVP'd 2 days in advance, and arrived early, we waited nearly 45 minutes AFTER our reservation time, to be seated. This was, by far, the WORST experience we have ever had. We were seated next to a group of adults/teens who were dressed very inappropriately, not at all what you would expect to see in a “fine dining restaurant”. This group was extraordinarily rude, offensive, and disrespectful. Shouting at each other and cursing. We asked to be moved and were told that there were no tables available. The appetizer we ordered was great and the salad was good, but when our dinner arrived… All of the side dishes were extremely over cooked. The filets were both supposed to be medium, but came out charred and ice cold and bloody inside. Probably due to the fact that they were 5” thick!! My wife had to send her filet back *TWICE* because it was still cold and bloody inside. When it got back to the table for the 3rd time (50 minutes later) it was BURNT, tough and inedible. I would rather have a little thinner cut of meat that can be cooked right the first time! We showed it to our waiter, and his comment was "I did not cook it” For $ 170.00 WE WILL NEVER GO AGAIN, VERY DISAPPOINTING NIGHT. These people are living on a reputation of good food and good service that died many years ago.

Pros: appetizer and the salad

Cons: the people and the PRICE!!!!!