Mr Louis Bridal Shoes

BRIDAL SHOE ORDER FAIL!. This store is affiliated with myperfectweddingshoes dot com. I stupidly ordered a pair of bridal shoes from them, despite their not listing a phone number or address. Plus they're a GoDaddy website. Very dumb of me, but I was desperate to get these shoes. I did get a confirmation of my order, but that's it, and it's been 10 days. I've tried emailing them at ourperfectshoes@yahoo dot com, mrlouisshoes@gmail dot com, and the email listed on the PayPal receipt, donnailario@bellsouth dot net. No reply. I've just opened a claim with PayPal and have reported myperfectweddingshoes dot com to domainsbyproxy dot com, but I seriously doubt I've ever get back my $57.90. I wish I could give them negative stars. My experience confirms the rotten customer service reviews. Buyer beware indeed.…

Incredible wedding/evening shoes. I have a dress for a wedding that is the most bizarre green I have ever seen...The shoes purchased and dyed at Mr. Louis Bridal Shoes are a perfect bizarre green as well, brilliant! I started buying my shoes here for prom no need to mention how many years ago...and have continued for Derby, 5 weddings including my own and 3 black tie events. The wedding parties have purchased the shoes at Mr. Louis right down to the flower girls, and great grandma's. Not once I have received anything but courteous and superb service. The shoe selection is incredible at Mr. Louis Shoes and the dying is color perfect. I would not go anywhere else to purchase my shoes...I think they have been around for like 30 years? There is a reason for that, great shoes, outstanding quality and good people.…

Horrible customer service. Don't let Mr Louis Bridal Shoes ruin what should be the joy of shopping for your special day and obtaining something as important as your wedding shoes. We found a pair of shoes for my fiance, but they didn't have the size (7) we needed in stock. The un-named lady who waited on us said they could order the size and have them in two weeks; we had to fully pay for the shoes at that time.

The shoes did not arrive in the stated two week period. Three weeks after ordering we called inquire about the status. The lady who answered the phone seemed somewhat clueless about the order, but gave us some line about "I just got a tracking number from the manufacturer, they should be here any day."

We stopped by the store the next day to inquire again and spoke to the same lady who had been on the phone. When we asked about the tracking number and arrival date she completely denied making any statement about a tracking number on the phone, and also said that no one in her store would ever tell us that the shoes would there in two weeks. She said she would call as soon as the shoes arrived.

We waited several more days but no call and no shoes. Out of frustration from the shenanigans, and the need to finish up our wedding shopping and planning, we bought another pair of shoes elsewhere with the intent of getting our money back from Mr Louis' Bridal Shoes.

Upon visiting the store again, the shoes still weren't there and we requested our money back. The lady flat out refused and said the shoes would be there any day. We stated that we no longer needed the shoes at this point, and didn't appreciate the false two week promise of delivery, or the "I've got a tracking number from the manufacturer" on the phone, and subsequent denial of that statement in person.

One would think that a reputable local retailer would make the situation right by apologizing profusely, refunding the money, and then return the shoes to the manufacturer; they're a common size 7, not a 13! I am still waiting 1 month later for my shoes which I do not need at this point!…

Beautiful Shoes and Helpful Service. AFter searching stores in the Louisville area and looking on line(which did not feel right for any item for my special day), a friend recommended that I visit Mr. Louis Bridal Shoes. I was pleasently surprised at the selection and the reasonable prices of the wedding shoes. I found a pair of shoes I loved and took them home to try them on with my dress. The seamtress told me that I needed a higher heel and I went back to the store and I was able to exchange the shoes with no hassels. I found a similar pair with a higher heel that I loved!

My bridesmaids also purchased their shoes at Mr. Louis and had their shoes custom dyed. It was such a simple and smooth process for everyone!

I have recommended them to all my friends that are future brides!…