Kwik Service Electronics Inc

01/31/12

They should be ashamed of themselves!!!!

by KendraP12 at Citysearch

Absolute worst customer service I have EVER experienced!!!! Was quoted $300 to fix my TV and should take a week or less, I had to call 2 weeks later to find out what was going on. I was told they ordered the wrong part the first time and then the second time the part didn't work and he was going to order another and would be done in a couple days. Finally was called another WEEK later that it was ready. I went to pick it up and asked to speak with a manager. He explained what happened with the part said sorry for not calling, that they should have and didn't know why it wasn't done. I asked for at least a discount for such terrible service, he refused and tried to take my TV back and said he would just keep it and SELL IT!!!!! He told me he had too much money put into it and only charged me $100 for labor, and that I was one of the few to complain about anything and I agreed to the price in the first place. I was humiliated by 2 extremely rude men and when I got home the side of the TV was scratched!!!! Will never go back and would NEVER recommend anyone.

03/24/10

Beyond Expectations

by TVisGood at Citysearch

Kwik Service repaired my Panasonic Plasma is less than 1 hour. The technician knew how to do all the repairs from memory and got the TV working like new. They were easy to deal with, professional and courteous. Highly recommended for TV repair.

• Pros: Professional, fast, inexpensive
• Cons: none

03/23/10

Our contact number is 502-499-8334

by Kwik Service Electronics at Citysearch

Thank you!

12/23/09

No Way!!!

by LouisvilleCitizen at Citysearch

I took my 42" Plasma in for an estimate. I was told that my problem was the Main Digital Board, not that it might be, but that it was. Kwik priced the board to me at $264.95 and $200.00 Labor to replace it. These numbers sounded high to me so I didn't let them repair it. I bought the Digi Board for $188.03 from another Hitachi Dealer and easily replaced the Digi Board my self. Well there diagnosis was wrong. TV still did exact same thing. Not only did Kwik inflate the price of the Board, but was going to charge me $200 to do a quick easy board swap. On top of trying to over charge me, they would have told me that I need to spend more money with them before they would fix my TV. I don't believe any troubleshooting is going on there, seems like parts swapping to me at there customers expense.

NO WAY WILL I EVER GO BACK!!!!!!!!!!

• Pros: You can waste alot of money.
• Cons: You will waste alot of money.

10/29/09

Great price, quick service, great job!

by octorok at Citysearch

MY RCA 46 inch tv broke, and I took it in and they took care of it. And what's awesome is the 40 dollars you pay for them to look at it, goes towards the cost of the repairs... so it wasn't that costly at all. Very great price, great service, always calling me and keeping in touch with what was wrong with my TV. Also they fixed it very quickly. Just a few days. Took it there on a friday, called on monday and told me it would be ready the next day. AWESOME! I would definitely go there again, and recommend all my friends.

• Pros: Good price, great service.
• Cons: Far out in bardstown...