Lyndon >Shopping > Sephora
7900 Shelbyville Rd, Louisville, KY | Directions 4022238.247327 -85.610050
Mon. - Sat. 10am - 9pm;Sun. 12am - 6pm
Horrible! – me and my friends came to look for some smoky eye kit and of course they didnt have it, so we were taking quite a while in the store trying to find something similar. we are younger girls so they asked us a million times if we needed help. we said no.. we were debating and trying to figure out prices when the manger says "you all have been in here forever are you sure you dont need help" then she whispers something to all the other workers doing nothing. suddenly we see a security guard pacing the store, we were being accused of shop lifting. they were being so rude to us it was unreal. when we were later CHECKING OUT, no not stealing, my friend had a rewards card and the clerk refused to but her points on her rewards card. the clerk was throwing about our expensive makeup while we were purchasing it. it was horrible they are so rude and always accuse people of doing something wrong.we had just spent over 200 dollars on makeup and i regret ever giving this store business
Terrible! – I have had literally the worst experience with Sephora. Recently I went to Sephora to purchase a particular blush I have been using for years (I would have gone to Ulta where the people are more helpful and are generally pleasant to be around). I didn't need any help and was offered no help, until I picked up a blush from the shelf. The women that was supposed to be helping customers rushed over to be and rudely asked if "I needed any assistance." I told her know (because I did not need help, I was just looking over my options). She then demanded I tell her what I was looking for, so I did. She told me they do not carry "Tart" products. i told her I was literally holding the Tart blush in my hand and I didn't appreciate her being so rude. I then asked to speak to a manager so this situation could be remedied. I was then told there was no manager on duty and then was asked to leave the store. I will NEVER go back to Sephora (in any state) and I recommend you don't either. Terrible, terrible service. Go to Ulta in the Summit and have a 1000% better experience.
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