Bluegrass Harley-Davidson

Recommends

Greg B.

Joined 6 months ago

I visited this dealership last week. Great customer service! Super friendly staff. I was looking for a jacket for the cold weather rides. Great selection. Big modern showroom, they had a nice selection of 110 Anniversary gear. Most stores are almost sold out. I'll definitely go back.

Doesn't Recommend

Louie P.

Joined 1 year ago

No military discount...garbage. I called this poor excuse for a Harley store to compare prices and discounts with Harley-BMW of Louisville and one of the managers was completely rude on the phone! I will never step foot or ride there nor will I recommend it to ANYONE! I've already begun to tell people(fellow soldiers) about them...If you live in the louisville area, go to Harley-BMW. They are great people and offer military discounts...

Recommends

BLACKLACE

Joined 4 years ago

GOOD CUSTOMER SERVICE. WE HAVE NEVER HAD A BAD EXPERIENCE THERE - WE HAVE SPENT ALOT OF MONEY JUST ON MERCHANDISE, ETC AND ALWAYS HAVE A GOOD EXPERIENCE. I WOULD REFER THIS STORE TO PEOPLE I KNOW. THEY HAVE A GREAT SELECTION FOR THE BIG MEN AND US BIGGER WOMEN AT A GOOD PRICE.

Doesn't Recommend

MKCTWC

Joined 5 years ago

Bad Customer Service. I recently visited this Harley Store on our trip to Louisville from Florida. My husband and I both purchased a shirt as we always do when we visit a store out of our state. I wore my shirt 1 time and washed it according to the directions on the tag and the shirt shrank up to a child size. I called the store to see if I could ship it back to exchange it for another and was told no by the General Manager of the store because I had washed it one time. I explained to her that I followed the directions and it must be a defect with the material and I did not want my money back just another shirt to remember our trip. She was rude about the situation and refused to just exchange it even though I had my receipt to prove that I hadn't even had the shirt for 3 weeks. This is very poor customer service for Harley Davidson to me considering all the money we have spent withe Harley in the years.

Doesn't Recommend

danc012

Joined 5 years ago

Bad customer service. I will never buy anything from this business again. I ordered some body armor from them. They told me it would arive in about a week. Two weeks went by and no call from them. I went up to the store to inquire about it and all they had to say was we are still waiting on it and it should be here in another couple days. Another 2 weeks went by (1 month now) and I went back up to the store. The item is now on back order with no eta what so ever on when it will come in. I requested, very politly, that they give me one out of another jacket they have instock and replace it with mine when ever it comes in. They stated they could not do that. I asked to speek with a manager to see if he/she could authorize it. The owner of the store came out and very rudely said that they where not going to give me it from another jacket and to stop harrasing his employees. He also stated that me having to wait on a part is not his problem. I asked for a refund and was flat refused saying they dont give refunds for anything and my item would be there when it get there.

The owner of the store was extreemly rude and confrantational to me the entire conversation. He never once offered any form of sympathy what so ever to the situation. If you want a good bike shop to go to where they treat the customers right and with respect then go to Station Park Honda on 9th street.

Doesn't Recommend

dani3l39

Joined 7 years ago

BAD COUSTOMER SERVICE. Bluegrass Harley Davidson promised to hold a bike for me but when I got there it had been sold so I bought a different bike and have been waiting for three weeks for them to get it ready. I do not recommend this dealership to any one!!!